Refund Policy

30-day money-back guarantee

If you’ve bought a ShotSafe licence and decide within 30 days of purchase that it isn’t right for you - for any reason - we’ll refund you in full. No lengthy justification needed, no forms to complete.

Just email support@shotsafe.co with your order details and a short note telling us it isn’t working out. We’ll process the refund and deactivate your licence.

This guarantee applies to:

• Founding Member (£200 lifetime) - refundable within 30 days of purchase

• Annual subscription (£99/year) - refundable within 30 days of your first purchase or renewal

• Monthly subscription (£12/month) - refundable within 30 days of your first purchase only

For Monthly subscriptions after the first month: subsequent monthly charges are non-refundable, but you can cancel your subscription at any time to stop future charges. See "Subscription cancellations" below.

For Annual subscriptions: the 30-day guarantee resets at each annual renewal, giving you a fresh 30 days to decide if you want to continue for another year.

How to request a refund

Send an email to support@shotsafe.co including:

• The email address you used to purchase

• Your order or receipt number (from your purchase confirmation)

• A brief note that you’d like to refund

You don’t need to explain why. If you have feedback that would help us improve ShotSafe, we’d genuinely love to hear it - but there’s no obligation.

Refunds are processed within 5 working days of your request. The money returns to the original payment method. Depending on your bank or card provider, it may take a further 3-5 working days to appear in your account.

After 30 days

After the 30-day window, refunds are handled case by case. Reach out to support@shotsafe.co and explain the situation - we’re photographers and small business owners ourselves, and we understand things come up. We can’t promise a refund in every case, but we’ll always consider the request fairly.

Subscription cancellations

For Annual and Monthly subscriptions, you can cancel at any time to stop future renewals.

To cancel:

• Email support@shotsafe.co, or

• Manage your subscription through the account link in any of your purchase confirmation emails

Cancelling stops future charges. Your subscription remains active until the end of your current billing period, giving you the time you've already paid for.

Monthly subscribers: cancelling before your next renewal date means no further charges, no cancellation fees, and no questions asked. You keep access until the end of the month you've already paid for.

Annual subscribers: cancelling stops future annual renewals. You keep access for the remainder of your current year. Prorated refunds aren't offered for partially-used annual periods.

What happens after a refund

Once we’ve processed a refund:

• Your licence key is deactivated within 24 hours

• ShotSafe will stop working on new projects - the setup wizard, backup, culling, and promotion will no longer run

• Your existing files are completely unaffected. ShotSafe never held them; they’ve always been on your drives and cloud

• Any projects you’ve already promoted to Lightroom continue to work - those images are on your drives, in Lightroom’s catalogue, independent of ShotSafe

You keep everything you’ve already created. You just no longer have access to the tool that helped you create it.

Reactivating

If you refund and later decide you’d like to come back, you can absolutely purchase again. Founding Member pricing may no longer be available if we’ve reached our cap of 100 members, but Annual and Monthly subscriptions are always open.

Chargebacks

Please contact us before filing a chargeback with your card provider. In almost every case we can resolve the issue faster and more fairly by email than through the chargeback process.

If a chargeback is filed without contacting us first, and we believe the purchase was legitimate, we may:

• Present evidence to your card provider to dispute the chargeback

• Deactivate your ShotSafe licence

• Prevent future purchases from your account

We’ve never had to do any of this. We mention it only because payment providers require refund policies to address it.

Faulty software or genuine issues

If ShotSafe isn’t working as advertised - a bug that prevents you from completing your workflow, a compatibility issue we haven’t yet resolved, or something else we’re responsible for - please reach out. We’d rather fix the problem than lose you as a customer.

Email support@shotsafe.co with a description of the issue. In most cases we can help you get up and running quickly. If we can’t, a full refund is available regardless of the 30-day window - we don’t take money for software that isn’t doing its job.

Contact

For any questions about refunds:

Brickwork Studio Ltd

Email: support@shotsafe.co

Website: shotsafe.co